Ask a server manager to check the selected verification roles, the bot’s Manage Roles permission, and role hierarchy. Dock must be above the roles it manages. Nickname changes also need Manage Nicknames when nickname formatting is used.A linked account is separate from a successful Discord role update. Test both parts.
Confirm you signed in with the intended Discord account and still have the required server access. Check dashboard permissions.A read-only preview can show supported migrated configuration without establishing bot presence or a warm Discord role and channel cache.
Refresh profile details from your account page where the control is available. A public-profile refresh updates displayed provider information; it does not change which Roblox account is linked.Provider limits or an outage can delay fresh details. Follow the displayed retry guidance instead of repeatedly requesting a refresh.
A queued sync is not the same as a completed role update. Check the operation’s progress in the dashboard and report the non-secret operation or error reference when contacting support.Do not share API keys, Discord tokens, Roblox cookies, or account passwords with support.
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